Refund policy

Returns, Cancellations & Refunds

We do everything we can to ensure that your HOUSE OF LILAH delivery arrives with you safely and that you are happy with your purchase. However, if for any reason you would like to return a product to us you are able to do so within 30 days of the order date. The products must be in a saleable condition in its original packaging for us to be able to process a refund. In the unfortunate case of damaged or incorrect items, please let us know as soon as possible and HOUSE OF LILAH will arrange a replacement and refund you for delivery charges for the return. This does not affect your statutory rights.

For any questions about your return or issues with your order, please get in touch by emailing us at contact@h-of-l.com

You may cancel your order by informing us of this by e-mailing contact@h-of-l.com any time up to fourteen days from receiving delivery. Goods are to be returned to us at your expense in an unused, unopened, condition without the seals or wrapping being removed or broken. We will refund your money within 14 days of receipt evidence of having send the goods back or within 30 days of your cancellation, whichever is the earlier.